FAQ

HOW LONG IS SHIPPING?

- Shipping takes 3-5 business days for U.S orders. We ship out on Mondays, Wednesday & Fridays!  If these days should land on a holiday or if we have an increase in orders we will ship the next business day.

ARE YOUR LASHES CRUELTY FREE?

- Yes. They are handmade from fallen mink fur so no animals are harmed in the making.

 

MY ORDER SAYS DELIVERED BUT I HAVEN’T RECEIVED IT.. HELP!?

- Please contact your local post office with your tracking information, we always make sure that your order is packed well and in great condition before we drop it off, however after we drop packages off WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PACKAGES. 

 

HOW CAN I CONTACT CUSTOMER SERVICE?

- You can email shopveraanncosmetics@gmail.com with any questions or concerns you may have. 

 

My order says it’s being returned back to you..what does that mean/what do I do?

-If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package !!! Please put correct address.

 

MY ORDER SAYS DELIVERED BUT I HAVEN’T RECEIVED IT.. HELP!?

- Please contact your local post office with your tracking information, we always make sure that your order is packed well and in great condition before we drop it off, however after we drop packages off WE ARE NOT RESPONSIBLE FOR ANY LOST, DAMAGED OR STOLEN PACKAGES.

 

Who do you ship with?

-The Post Office, USPS. my packages deliver with your mail delivery.

 

Do you ship outside of the US?

-Yes we ship everywhere!

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